Refund policy

 

Returns

You have 30 calendar days from receiving your item to request a return or exchange.

The item must be in the same condition in which you received it: unused, with tags, and in its original packaging.

To start a return or request an exchange, contact us at info@pixelatedstories.art

If your return is accepted, we’ll send you detailed instructions on how and where to send your package.
Return shipping costs may be the customer’s responsibility, unless the item is damaged or incorrect. We do not accept returns that haven’t been requested in advance.

If you have any questions about returns or exchanges, don’t hesitate to contact us at iinfo@pixelatedstories.art

Damages and issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-returnable items

Some types of items cannot be returned, such as:

  • Custom or made-to-order products

  • Personal care items (e.g. beauty or hygiene products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.
If you have any doubts about a specific item, feel free to contact us.

Exchanges

We offer size or color exchanges within 30 days. In these cases, the customer may cover the return shipping cost.

The fastest way to ensure you get what you want is to return the original item and make a separate purchase for the new one once the return is accepted.

EU 14-day cooling-off period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
The item must be in the same condition in which you received it: unused, with tags, and in its original packaging.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved.
If approved, you’ll be automatically refunded on your original payment method within up to 10 business days. Please remember it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, contact us at info@pixelatedstories.art