Privacy policy

 

Last Updated: December 20, 2024

This Privacy Policy describes how Pixelated Stories (hereinafter referred to as the "Site," "we," or "our") collects, uses, and discloses your personal information when you visit or use our services, make a purchase on viralco.es (hereinafter referred to as the "Site"), or otherwise communicate with us regarding the Site (collectively referred to as the "Services"). For the purposes of this Privacy Policy, the terms "you" and "your" refer to you as a user of the Services, whether as a customer, website visitor, or any other individual whose information we collect in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

Collection and Use of Your Personal Information

To provide the Services, we collect and have collected personal information about you from various sources over the past 12 months, as detailed below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses outlined below, we may use the information we collect to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users and others.

Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. The term "personal information" refers to information that identifies or describes you individually, as well as information that can be linked to or associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly From You

Information you provide directly through our Services may include the following:

  • Contact Details: Includes your name, address, phone number, and email address.
  • Order Information: Includes your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account Information: Includes your username, password, security questions, and other information used for account security.
  • Customer Support Information: Includes the information you choose to include in communications with us, such as when you send a message through the Services.

Certain features of the Services may require you to provide specific information directly. You may choose not to provide this information; however, this may prevent you from using or accessing these features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). This may involve the use of cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and account, including device information, browser information, network connection details, IP address, and other interaction data with the Services.

Information We Obtain From Third Parties

We may also obtain information about you from third parties, including vendors and service providers that may collect information on our behalf, such as:

  • Companies supporting our Site and Services, like Shopify.
  • Payment processors that collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, prepare orders, and provide the requested products or services, thereby fulfilling our contract with you.

When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information through online tracking technologies such as pixels, web beacons, SDKs, external libraries, and cookies.

Any information obtained from third parties will be treated in accordance with this Privacy Policy. See also the section on Third-Party Websites and Links below.

Use of Your Personal Information

  • Provision of Services and Products: We use your personal information to provide the Services and fulfill our contract with you, including processing payments, preparing orders, sending account-related notifications, and facilitating returns or exchanges. This includes maintaining and managing your account and enhancing your shopping experience. Shopify may link your account to other Shopify services you choose to use, in which case Shopify will process your information in accordance with its Privacy Policy.
  • Marketing and Advertising: We may use your personal information for promotional purposes, including sending marketing communications via email, text, or mail, and displaying product or service advertisements. This may involve tailoring the Services and advertisements both on our Site and on other websites to better suit your preferences. For EEA residents, this processing is based on our legitimate interest in promoting our products under Article 6(1)(f) of the GDPR.
  • Security and Fraud Prevention: We use your personal information to detect, investigate, or address potential fraudulent, illegal, or malicious activities. If you register an account, you are responsible for keeping your credentials secure. If you believe your account has been compromised, contact us immediately.
  • Communications and Service Improvement: We use your personal information for customer service and to improve our Services. This is in our legitimate interest to respond to you and maintain a positive business relationship under Article 6(1)(f) of the GDPR.

For full details, please contact us via email at info@pixelatedstories.art